Junior Desktop Help Engineer


Job title: Junior Desktop Help Engineer

Firm: Poppulo

Job description: Introduction

Are you trying to find a chance to play a key position in driving the dramatic progress of a extremely profitable software program firm?

We at FWI and Poppulo have come collectively to create the market’s most complete omnichannel worker communications platform with unmatched personalization, measurement capabilities, and class-leading area administration answer. For the primary time, organizations can immediately join with each worker — each disconnected and linked — wherever they work, by means of a single omnichannel platform.

The mixed enterprise at the moment serves 6,000+ prospects, connecting with and serving content material to over 35 million staff in additional than 80 nations.

We all know there is no such factor as a “excellent” candidate – we’re all a piece in progress and are rising new abilities and capabilities on a regular basis. We encourage you to use for a place with FWI/Poppulo even for those who do not meet 100% of the necessities. We imagine in fostering an atmosphere the place there’s a range of views, in hopes that we will all thrive.

The Alternative

As a part of the IT crew, you may be chargeable for enhancing the material of our IT Infrastructure, offering a superb service to your colleagues whereas enhancing your technical and downside fixing abilities. Our crew of IT Directors are chargeable for set up/configuration and upkeep of the programs {hardware} and software program and associated infrastructure that helps our complete enterprise. We take pleasure in working with one another, are open and trustworthy, wish to pair on work to share information and are curious by nature.

Key Tasks

As a part of the crew you may be:

  • Ordering and provisioning finish person {hardware} (Dell Home windows, Dell Linux and Macbook machines)
  • Administration of Alternative/Temp/Breakage machines
  • Deprovisioning returned machines and troubleshooting points
  • Configuring sizzling desks for colleagues and guaranteeing that every one workplace gear is as much as normal
  • Configuration and upkeep of video conferencing rooms
  • Asset Administration of {hardware} (barcoding/In Inventory standing and so on.)
  • Distant setup of US Machines (utilizing Bomgar)
  • Communication with new rent round machine necessities
  • Deploying of patching / software program updates
  • Working with crew mates to repeatedly enhance our working processes, collaborating in Agile practices coaching
  • Utilizing incident monitoring instruments and assessing our throughput, you will be resolving help-desk calls
  • You will assist us preserve a fantastic documentation set and playbook

Candidate Experience required

  • A Diploma in Data Know-how Help or an equal mixture of related expertise and/or schooling and coaching
  • Expertise of constructing, configuring and sustaining Home windows and Mac machines
  • Data of networking configuration and troubleshooting

Gentle Expertise

  • Wonderful customer support and interpersonal abilities
  • Potential to work as a part of the crew in addition to taking possession of particular person initiatives

Our ultimate candidate may also have:

  • Expertise of MDM for Home windows, Mac and cell units
  • Expertise of hybrid working environments and set-up
  • Expertise of knowledge safety programs in keeping with ISO27001

Why Us?

  • A “Nice Locations to Work” listed firm – so we actually do worth individuals
  • Potential to meaningfully influence our enterprise and play a key position in our success
  • Versatile PTO and 10 days paid go away.
  • Aggressive compensation bundle
  • Potential for profession development in a quick paced rising group
  • Aggressive Medical, Dental, and Imaginative and prescient Advantages and Month-to-month contributions to your Well being Financial savings Account
  • 401k with Employer Match
  • Enjoyable, versatile working atmosphere
  • Maternity, Parental, Adoption and Bereavement Go away. Funding in direction of adoption prices.
  • Life Insurance coverage

Who We Are

We’re a values-driven group that encourages our staff to convey their genuine selves to work day by day and empowers everybody to make a tangible influence on our merchandise, purchasers and tradition. We provide a dynamic atmosphere with pushed, enjoyable and versatile people, who thrive on problem and duty. This is a chance to contribute to our tradition and be a part of an organization that is on the transfer.

Named a , we’re one of many quickest rising expertise firms in Eire, with further places of work within the US and UK.

This is a chance to contribute to our tradition and be a part of an organization that is on the transfer. We reside the FWI|Poppulo firm values every day and they’re key to all the things we do.

“Carry Your Finest Self”, “See It”, “Personal It”, “Clear up It”, “Higher Collectively”

FWI|Poppulo is an equal alternative employer.

We disclose your private info to our non-public fairness sponsor, Vista Fairness Companions, and its associates, together with Vista Consulting Group (collectively, “Vista”), for administration, analysis, database improvement, workforce analytics and enterprise operation functions, in keeping with the phrases of this Privateness Coverage. Vista processes and shares your private info with its associates, together with different Vista portfolio firms, on the idea of its reliable pursuits in managing, administering and enhancing its enterprise and overseeing the recruitment course of and, if relevant, your employment relationship with 4 Winds Interactive LLC. When you have consented to us doing so, we additionally share your private info with different Vista portfolio firms for the aim of being thought-about for different job alternatives within the pooling system, each inside and outdoors the EEA. Please discover a full record of all Vista portfolio firms at: and Vista’s privateness coverage at . The place this requires us to switch your private info exterior of the EEA, please check with the FWI Privateness Coverage for additional particulars on cross-border transfers. In reference to the recruitment course of, your private knowledge could also be transferred exterior of the EEA to iCIMS and/or Greenhouse, Hirebridge, LLC and Standards Corp., which give applicant monitoring and analysis providers. Hirebridge, LLC and Standards Corp. have agreed to adjust to the EU Customary Contractual Clauses to make sure that your private info is sufficiently protected while exterior of the EEA.

Anticipated wage:

Location: Denver, CO

Job date: Fri, 22 Jul 2022 03:33:09 GMT

Apply for the job now!

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